Do you have any questions? We have the answers!
Read through our help articles or use the search function to find answers to your questions.
Tickets are available on our website.
All online tickets are sold via the ticket.io portal.
Simply write a short email to sofortsupport@ticket.io – your ticket will be sent automatically in a few minutes with a link to your ticket.
You can then download it in PDF format.
Please also check your SPAM mailbox!
Unfortunately, it is not possible to cancel tickets that have already been booked, as stated in our terms and conditions.
However, it is of course possible to give away or sell the tickets (preferably on secure sites such as www.ticketswap.de)
The tickets are transferable.
If you are unable to attend the event, you can resell or give away your ticket.
Our advance booking fees relate to the use of the ticketing system and go to our ticket service provider Ticket.io.
We can send your ticket as a PDF file to your e-mail address so that you can show the barcodes at the entrance and attend the event without paper.
If your ticket has been lost, we will regenerate your barcodes to prevent misuse of the tickets.
Please contact us for this.
Alternatively, the person responsible at the entrance can also check you in manually by checking the database – all that is required is a valid ID of the ticket purchaser.
For security reasons, we cannot offer re-entry after 01:00.
Please take everything you need for the event with you!
We have a zero tolerance policy towards all drugs!
If we catch anyone using illegal drugs at the entrance or during the event, the police will be informed immediately and you will be banned from the venue for life.
In the event of excessive alcohol consumption, you may be refused entry to the event.
We do not have a specific dress code.
However, it is not permitted to attend the event shirtless.
At the 808 FAMILY, we aim to create an inclusive, respectful and safe environment for all participants.
We ask that you adhere to our code of conduct throughout the event.